Shipping Policy

Last Updated: October 2026

Thank you for shopping with ENG Collective. We are committed to delivering every order with care and keeping our customers informed throughout the process.

Preorders — ENG Collective First Drop

Our first collection is available through a 14-day preorder window.

Customers are charged at checkout when placing their preorder.

Once the 14-day preorder window closes, we will submit our bulk production order. Production, quality inspection, and shipping preparation will take place after the presale ends.

Estimated Shipping: Preorders are expected to ship approximately 5–6 weeks from the presale launch date, subject to production and fulfillment timelines.

This is a preorder item and is not available for immediate shipment.

If a significant delay occurs, we will notify affected customers and provide applicable cancellation or refund options.

Processing Time

For future in-stock products, orders are generally processed within 1–3 business days, excluding weekends and holidays.

This processing timeframe does not apply to preorder products.

Shipping Rates & Delivery

We currently offer shipping within the United States.

• Standard Shipping: $8.00

• Free Shipping: Orders of $70.00 or more

Once an order has shipped, carrier transit times vary by destination and shipping service.

Shipping charges are displayed at checkout.

Order Tracking

Once your order ships, you will receive a shipping confirmation email with tracking information.

Incorrect Shipping Address

Please verify your shipping address before completing your purchase.

If you notice an error, contact hello@engcollective.com as soon as possible. We will do our best to update your address before shipment.

Lost or Delayed Packages

If your package is lost or significantly delayed, please contact hello@engcollective.com with your order number.

We will work with the shipping carrier to investigate and help resolve the issue. Your applicable consumer rights remain unaffected.

Damaged or Incorrect Items

If your order arrives damaged, defective, or incorrect, please contact us as soon as possible.

Include your order number and photos of the item and packaging, if available.

We will review the issue and arrange an appropriate resolution.

Preorder Cancellations

Customers may request cancellation for a full refund before the 14-day preorder window closes.

After production begins, cancellation requests will be reviewed individually, subject to applicable consumer protection laws.

For additional details, please review our Return & Refund Policy.

Contact Us

For shipping questions, contact:

ENG Collective
hello@engcollective.com
engcollective.com

Thank you for supporting ENG Collective.

Earned. Not Given.