Return & Refund Policy

Last Updated: October 2026

At ENG Collective, we take pride in the quality of our products and want every customer to feel confident in their purchase.

Returns

We accept eligible returns within 30 days of delivery.

To qualify for a return, items must be:

• Unworn, unused, and unwashed.

• In their original condition.

• Returned with original tags and packaging.

To request a return, email hello@engcollective.com with your order number and reason for the return.

Please contact us before sending any items back so we can provide return instructions.

Preorders & Cancellations

Our first ENG Collective collection is offered through a 14-day preorder window.

Customers are charged when their preorder is placed. Once the preorder window closes, we submit our production order.

Customers may request to cancel their preorder for a full refund before the 14-day preorder window closes.

After production begins, cancellation requests will be reviewed individually. This does not affect any rights customers may have under applicable law.

Production & Shipping

Preorders are estimated to ship approximately 5–6 weeks after the presale launch date, subject to production and fulfillment timelines.

We will notify customers of significant delays and provide applicable cancellation or refund options.

Tracking information will be provided once an order ships.

Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or incorrect, please contact hello@engcollective.com with your order number and photos of the issue.

We will work with you to arrange an appropriate replacement, return, or refund.

Refunds

Once your return is received and inspected, we will notify you whether the refund has been approved.

Approved refunds will be issued to the original payment method. Processing times may vary depending on your bank or payment provider.

Return Shipping

For standard returns, customers are responsible for return shipping costs unless otherwise required by law.

If we sent an incorrect or defective item, ENG Collective will cover reasonable return shipping costs.

Contact

For questions about returns, cancellations, or refunds, contact:

ENG Collective
hello@engcollective.com
engcollective.com

Nothing in this policy limits customers rights under applicable consumer protection laws.